The software giant is among a number of companies slashing jobs and going all in on artificial intelligence. Salesforce CEO and founder Marc Benioff said the company now relies on artificial ...

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Marc Benioff thinks the AI future of the office is already here, and he has the data to back that up within his company.

Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions. We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says. "AI is doing 30 to ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce said it is reducing hiring, with 500 customer service staff to be moved into other roles, an adjustment expected to save $50 million.

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Godrej Capital collaborates with Salesforce to enhance its digital lending infrastructure using AI-driven solutions. This ...

Preserving institutional knowledge and trust, as well as proactively upskilling employees, are crucial to realising the full ...