The software giant is among a number of companies slashing jobs and going all in on artificial intelligence. Salesforce CEO and founder Marc Benioff said the company now relies on artificial ...

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Marc Benioff thinks the AI future of the office is already here, and he has the data to back that up within his company.

Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions. We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says. "AI is doing 30 to ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce is accelerating its use of artificial intelligence in automating workloads, according to CEO Marc Benioff.

Benioff acknowledged that AI was "not 100% accurate" but, according to the outlet, said Salesforce has experienced roughly 93% accuracy in its own technology and its work with customers.

From auto-updating CRM fields to new industry agents and employee tools, Salesforce’s Summer ’25 update positions Agentforce as a no-code AI engine woven into every enterprise workflow.

Salesforce unveiled Agentforce, the successor to its Einstein AI platform, at last week’s annual Dreamforce event. For Salesforce, this launch marks a leap forward in its AI capabilities; more ...

Salesforce launches Agentforce, a groundbreaking AI platform that promises to revolutionize enterprise workflows with autonomous agents, challenging industry giants and redefining the future of work.

The 60-year-old Salesforce founder and CEO told Bloomberg's Emily Chang that the company is having "hundreds of thousands" of AI conversations with customers, and they are 93% accurate. "Even for ...